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CUSTOMER SERVICE

客戶服務

售后服務下載&證書常見問題
Q1: What kind of SIM card does the positioner support?

reply:

Our locators are divided into 2G network and 4G network.

2G network locator supports global quad-band (850/900/1800/1900) SIM card and 2G GSM network.

4G network locator support:

1. Chinese Mainland/Hong Kong/Macao

3 mode 11 frequency

two

Southeast Asia: Indonesia/India/Thailand/Laos/Malaysia/Singapore/South Korea/Vietnam, etc

West Asia: Saudi Arabia/Iran/Qatar/United Arab Emirates/Dubai, etc

Europe: Germany/France/Britain/Italy/Belgium/Netherlands/Spain/Russia, Ukraine/Türkiye, etc

Africa: South Africa/Nigeria/Egypt, etc

LTE-FDD B1/B3/B5/B7/B8/B20/GSM/GPRS/EDGE 900/1800 MHZ

three

South America Brazil/Argentina/Chile/Peru/Colombia, etc

Oceania Australia/New Zealand, etc

Asia Taiwan, China

LTE-FDD

B1/B2/B3/B4/B5/B7/B8/B28/B66·GSM/GPRS/EDGE 850/900/1800/1900MHz

4. North America Canada/USA/Mexico

Q2: Can I build my own platform and only use your device?

Reply: Yes, of course, you can build your own platform. We can provide GPRS protocol to facilitate you to add protocols to your own platform;

If you want us to help build an independent platform, it will cost technical fees. For details, you can contact us directly;

We can also provide the API interface protocol of the server to facilitate your call and customized development.

Q3: Can I establish an agent account on your platform?

Reply: Yes, you can. If you are a dealer or want to become a distributor, please share all IMEI numbers of the device, and then we can make a dealer account for you to manage the device.

Q4: Is there a mobile app that supports Android and iOS?

Reply: Yes, we have apps that support multiple languages, and have been launched on Google Storej and Apple Store

For foreign languages, please search DYEGOO, MYGNSS, TRAC123, CLOUD TRACKING.

Please search for Deyun Guardian, Che Wukong and Cloud Trip in Chinese.

WeChat car checking system is also provided.

Q5: How many servers and vehicle management platforms does your company have now?

Reply: At present, our company has 89 cloud servers, which are continuously increasing.

The vehicle management platform includes:

www.dyegoo.net

www.18gps.net

www.19gps.net

www.20gps.net

www.22gps.net

And TRAC123 cloud server, providing location services for many users around the world.
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深圳市德云科技有限公司

電話:0755-23006754
E_mail:Victor@dyteck.cn
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Address:407, Building 3, Jianda Industrial Zone, Xinan 3rd Road, Baoan District, Shenzhen, Guangdong, China
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